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Question 1:
Which two dashboard components should display data from the summary rows of a report? (Choose two.)
A. Gauge
B. Chart
C. Metric
D. Table
Correct Answer: BD
Question 2:
If two objects have a parent-child relationship, how can a user access the child record from the parent record?
A. Lookup field
B. Related list
C. Custom link
D. Child field
Correct Answer: B
Question 3:
A System Administrator wants to ensure that unique data is always input into a specific field. Which two field properties should be configured? (Choose two.)
A. Default Value
B. Required
C. Unique
D. Data Type
Correct Answer: BC
Question 4:
Which two types of record access should an administrator grant through sharing rules? (Choose two.)
A. Read/Write/Delete
B. Read/Write
C. Read Only
D. Read/Write/Transfer
Correct Answer: BC
Question 5:
Universal Containers wants sales reps to see the industry, annual revenue, and account owner at a glance on their mobile device. This information should be located at the top of the account record.
What feature should the Administrator configure to meet this requirement?
A. Page Layout
B. Mobile Card
C. Field Set
D. Compact Layout
Correct Answer: D
Question 6:
An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23.
What happens if the opportunity is edited before July 23 and no longer meets the criteria?
A. The time-dependent action is automatically removed from the queue.
B. The time-dependent action will execute on July 30.
C. The time-dependent action is put on hold.
D. The time-dependent action will execute on July 23.
Correct Answer: A
Question 7:
What must an administrator do when creating a record type?
A. Add the record type to the required user records.
B. Assign the record type to the appropriate profiles.
C. Create a new page layout for the record type.
D. Set the field-level security for the record type.
Correct Answer: B
Question 8:
The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used when creating the custom field?
A. Lookup filter
B. Lookup relationship
C. Formula
D. Hierarchical relationship
Correct Answer: B
Question 9:
Universal Containers needs to synchronize data between Salesforce and an external financial system. What should an administrator do to accomplish this?
A. Use the Excel connector to export records from both systems into Excel.
B. Use the data loader to upset Salesforce records into the financial system.
C. Use an external ID field to match records between the systems.
D. Use the data loader to match records between the systems.
Correct Answer: C
Question 10:
Which two statements are correct regarding an approval process? (Choose two.)
A. An approval action defines the result of record approval or rejection.
B. An assignment rule defines the approver for each process step.
C. The approval history related list can be used to track the process.
D. A delegated approver can reassign approval requests.
Correct Answer: AC
Question 11:
At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read-only access to the Opportunity object.
What should the Administrator do to ensure that each person has the correct access?
A. Create a criteria-based opportunity sharing rule for each user.
B. Assign a custom profile to the users that need access opportunities.
C. Add the users to the opportunity team.
D. Manually share the account record with each other.
Correct Answer: B
Question 12:
Which circumstance will prevent a system administrator from deleting a custom field?
A. The field is used in a page layout.
B. The field is used in a report.
C. The field is part of a field dependency.
D. The field is used in a workflow field update.
Correct Answer: D
Question 13:
Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue ?North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue ?World.
What solution will satisfy this requirement?
A. Using a Trigger, change the owner of Cases outside the US to Queue ?World.
B. In Case Support Settings, change Default Case Owner to Queue ?World.
C. In an Active Case Flow, change the name of the Queue to World.
D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue ?World.
Correct Answer: B
Question 14:
The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.
Which two actions should an administrator take to help the sales team achieve this goal? (Choose two.)
A. Create opportunity teams for customers.
B. Use Chatter files to share presentations.
C. Add customers to libraries.
D. Add customers to private Chatter group.
Correct Answer: BD
Question 15:
Which three fields are available in Locale Settings on the User Record? (Choose three.)
A. Email Encoding
B. Locale
C. Time Zone
D. Currency
E. Language
Correct Answer: BDE
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