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Question 1:
A customer wants users to duplicate all of their Outlook contacts into the one-X® Portal personal directory. How would you recommend the users do this?
A. Inform the customer this is not recommended.
B. Import the Outlook contacts using a .csv format.
C. Add each Outlook contact individually into the personal directory.
D. Copy and paste all contacts from Outlook in their personal directory.
Correct Answer: B
Question 2:
A customer is reporting that since they last rebooted the IP Office, some of their users are not receiving calls as they did before.
Which two tools can you use to check who last made any changes to the system? (Choose two.)
A. Web-Manager
B. Monitor
C. Manager
D. System Status Application
Correct Answer: CD
References: https://downloads.avaya.com/css/P8/documents/100175142 Page: 26
Question 3:
Time profiles can be used to automate a customer out-of hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
What would you need to create to allow customer control of the time profile?
A. Directory Number
B. Hunt Group
C. Short Code
D. Time Profile
Correct Answer: C
Question 4:
How can you find the IP address of an IP extension?
A. Use ARP from your PC.
B. Use the Extension Summary in SSA.
C. Look on the label on the underside of all IP Phones.
D. Use Monitor to reset the telephone, and watch it get a new DHCP address.
Correct Answer: B
References: https://community.spiceworks.com/topic/302795-find-ip-phones-ip-address-from-avaya-ip-manager
Question 5:
To create and make changes to all aspects of the system, which mode in Manager do you select?
A. Installation Mode
B. Simplified View
C. Basic Edition
D. Configuration Mode
Correct Answer: D
Question 6:
When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
A. Advanced Small Community Networking
B. IP500 IP Office Multi-Site Network
C. IP500 Voice Networking Channels
D. Preferred Edition ?Messaging
Correct Answer: D
References: https://downloads.avaya.com/css/P8/documents/101005793
Question 7:
Which two methods are used to send voicemails to email with the Voicemail Pro? (Choose two.)
A. TAPI
B. SMTP
C. SNMP
D. MAPI
E. Outlook
Correct Answer: BD
Question 8:
Which application must be installed on a separate server or hard drive partition when installing IP Office Server Edition?
A. Web Services
B. Voicemail Pro
C. Avaya Contact Recorder
D. one-X® Portal
E. Call Detail Records
Correct Answer: C
References: https://downloads.avaya.com/css/P8/documents/101005101 Page: 9
Question 9:
A customer has two main receptionists using SoftConsole; however, when they are on a break or at lunch, there are four back office workers that can open the SoftConsole on their PC to take calls to cover these periods.
How many licenses are required for this to work?
A. 8
B. 6
C. 2
D. 4
Correct Answer: D
References: http://www.ipofficeinfo.com/pdf/softconsoleinstall_en.pdf Page: 9
Question 10:
Which application can be used to show available resources in an IP500 V2?
A. DbgView
B. IP Office Manager
C. Monitor
D. System Status Application
Correct Answer: D
References: https://downloads.avaya.com/css/P8/documents/100150298 Page: 9
Question 11:
Which two licenses are required for Avaya Communicator? (Choose two.)
A. Power User
B. Basic User
C. Receptionist
D. Remote Worker
E. Office Worker
Correct Answer: AE
References: https://downloads.avaya.com/css/P8/documents/101005862
Question 12:
Using the Upgrade Wizard, which Password is required when upgrading the IP Office 500 V2?
A. Manager password
B. Security password
C. System password
D. Administration password
Correct Answer: C
References: http://www.mrboingo.com/index.php/archives/58
Question 13:
Session Border Control is a key component for QoS, security and routing, for a customer using which two components? (Choose two.)
A. Analogue devices
B. Remote Workers
C. Dect Users
D. PRI-Trunk
E. SIP-Trunk
Correct Answer: BE
References: https://downloads.avaya.com/css/P8/documents/100177106
Question 14:
A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. MAP
C. HTTP
D. MAPI
Correct Answer: D
Question 15:
Which IP Office 500 V2 base card supports both Analogue and Digital telephony?
A. the Combination card
B. the VCM Card
C. the TCM8 Card
D. the Base Carrier Card
Correct Answer: A
References: https://downloads.avaya.com/css/P8/documents/100075176
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